How does it work with renting a vacation home?

Renting vacation homes has become a great lodging option for customers across the United States. Our Reservation Agents are here to assist you with all your questions. They want to help you find your dream vacation homes. We take pleasure with assisting you with all your needs. 

What does Gold Star offer?

Gold Star Vacation Homes offers vacation homes, condos and town homes. Condos and town homes have 2 to 4 bedroom units with a community pool. Vacation homes have 3 to 7 bedroom with a private pool. Our homes can accommodate up to 16 people depending on the number of bedrooms. 

What is the economical advantage of a vacation home vs. hotel room?

Vacation homes offer a substantial savings compared to a hotel. Just imagine being able to a 3 bedroom private pool home for less than the price of a hotel room. This would accommodate 8 people. This size home can even be shared by 2 families for even more of a savings in our Orlando Vacation Home. 

What is the difference between renting a home directly from a Homeowner or a Property Management Company?

The major advantage is that a Property Management Company manages the home and provides guest services. A Property Management Company also provides after hour emergency services. Individual Homeowners are responsible for the upkeep on their home and usually do not offer any type of guest services or customer service. Many of the Homeowners live overseas and may not be able ensure the same services as a Property Management Company. 

Is this a Timeshare?

Absolutely not! We do not have any affiliations with timeshares.

Do you offer group rates?

Yes, we discount reservations based on the number of homes booked. Please ask a Reservation Agent for more details. 

How many people can be in each home?

The State of Florida has occupancy laws as follows:

• 2 bedrooms sleep maximum of 2

• 3 bedrooms sleep maximum of 8

• 4 bedrooms sleep maximum of 10

• 5 bedrooms sleep maximum of 12

• 6 bedrooms sleep maximum of 14

• 7 bedrooms sleep maximum of 16

Pull out sofas account for 2 people for each home at the maximum occupancy.

Are the pools heated?

Pool heat is an additional daily fee.

Do you have wheelchair/ handicap accessible?

We have access to wheelchair accessible homes. They are based on availability. Please inform your Reservation Agent at the time of your reservation.

Do you have homes for hearing impaired?

We have a special smoke alarm for the hearing impaired. The smoke detectors have to be requested in advance at the time of booking. There will be an additional deposit required to reserve. Please inform your Reservation Agent. 

Will I have internet access?

Many of the homes have internet access, but are based on availability. If you are requesting internet access, please speak to a Reservation Agent. 

What is each home equipped with?

• Fully equipped kitchens

• Refrigerator

• Stove

• Microwave

• Dishwasher

• Coffee Maker

• Iron & Ironing Board

• Pots & Pans

• Washer & Dryer

• Cooking Utensils, Eating Utensils, Dishware & Glassware.

• Towels & Linen.

Is there a telephone in the home?

Yes, all local calls are free. You may want to purchase a calling card if you plan to make long distance calls.

Do you allow pets? If so, what size & how many?

Yes, we do allow pets. We have a limited number of Pet Friendly homes and it is based on availability. The non-refundable pet fee is $100.00. You may have 1 pet that cannot exceed 40 lbs.

What supplies are provided?

You will be supplied with your first round of supplies (ex: trash bag, toilet paper, ect), but you will be required to replenish items for yourself once you run out. You may want to bring your own soap, toothpaste, hair dryer, ect.

Is there daily cleaning/maid service?

No, your home is cleaned prior to your arrival and after your departure. You may request a clean during your stay for an additional fee.

What is your smoking policy?

All of our homes are non-smoking. Smoking is permitted outside the property only.

How close are your properties to Disney World and other major attractions?

Our properties are located about 15-20 minutes from most major attractions including Disney.

What is required to reserve a vacation home?

Once you are ready to confirm, you may either book online or speak to a Reservation Agent at our TOLL FREE: -866-998-7457. Gold Star requires a $250.00 deposit to reserve a home. You balance will be due 30 days prior to your arrival date.

Is my deposit credited toward my final balance?

Yes, your deposit will be credited toward your final balance.

Do I have to secure a deposit at check in?

There will be an authorization hold only. Your credit card will only be charged if there any damages and/or stolen property.

What is your cancellation policy?

Your deposit of $250.00 if fully refundable providing you cancel no later than 30 days prior to arrival. Thereafter, your deposit will be forfeited.

Can I change my dates of travel after the reservation has already been confirmed?

Yes, but all changes are based on availability and season. For example, if you originally had a reservation for the off peak season and then re-book for the holiday season, there will be an increase in your nightly rate. There is no penalty to change your travel dates providing it has been completed 30 days prior to arrival.

Are there any cleaning fees?

A one time cleaning departure fee is charged for all stays less than 5 nights. If you stay more than 5 nights, there will be no cleaning fee.

Are there any other fees that I should be aware of?

There is a $25.00 damage waiver fee. Since we do not charge your credit card a security deposit, we require a damage waiver fee. Your credit card will only be charged for any damages and/or stolen property.

Is there a minimum nightly stay?

There is a 3 night minimum stay. 

How can I be sure to find the right vacation home for me?

Our Reservation Agents are here to assist you with all your needs. If you need any further assistance or information with booking a vacation home, please feel free to contact us. 

How do I make a secure reservation?

The process is quite simple. You may book online and a confirmation will be sent within 24 hours. You may also call our office and book over the telephone. 

If I have a questions or concern during my stay, can I call for assistance?

Yes, there will always be a contact phone number for you. After normal business hours, there will also be an emergency contact for any emergencies that may arise outside normal business hours. 

When is check-in & check out?

Check in is 4 p.m. and check-out is 10 a.m. The homes usually take hours to prepare for the next guest and take more time than a hotel room. You may request an early check in for an additional fee, but it will be based on availability.

Where do I check-in once I arrive in Orlando?

You will receive directions to the check-in office by email approximately 14 days prior to your arrival. The direction will be from the Orlando International Airport. You may need to Map quest directions if you are driving from another destination. 

What things am I responsible for when I check out?

You will be required to return the key. We ask that you leave the home in good condition. You are not required to wash any bedding or do any major cleaning prior to departure. 

Do you offer discounted tickets to any of the Theme Parks such as Disney World, Universal Studios and SeaWorld?

We are affiliated with KGS Guest Services. They are one of the top selling companies for attraction tickets. KGS has been in business for over 10 years and offers a wide variety of services. Ticket delivery to your home is free. Best of all, when you purchase your tickets in advance you will never have to wait in line to purchase tickets once you arrive at the park. The tickets are discounted.

Is there nearby shopping & restaurants?

Yes, there are shopping centers, groceries stores and restaurants within just minutes from your home.

What are your hours of Operation?

Our office hours 9:00 a.m. to 9:00 p.m. 7 days of week.

"Outstanding Service* Great Value* Affordable Accommodations"